Frequent Questions
¿Is there any minimum order to qualify for shipping??
At this time there is no order minimum to submit an order. Orders can be for any amount.
¿What charges apply for the delivery service??
The shipping charge varies according to the items selected and the state of residence to which the order will be sent.
¿What are the payment methods available?
We accept several forms of payment including Visa, MasterCard, Discover, American Express and debit cards such as ATH.
¿They offer express shipping?
Yes, we offer several express shipping options for an additional charge. You can select the express shipping option at checkout.
¿Can I change or cancel my order once it has been placed??
We understand that circumstances can change. If you need to modify or cancel your order, please contact us as soon as possible via email or phone number. We cannot guarantee changes or cancellations once the order has been processed, but we will do our best to assist you.
If you receive a wrong and/or damaged item or product, what is the process for exchange or return?n?
We are very sorry that you received a damaged product. In this case, please contact customer service via email info@hechoenpuertoricomarketplace.com to begin the claim process as soon as possible. Customer Service will provide you with the appropriate information and process your claim.
¿Where do you ship to??
At this time we ship to the entire United States and Puerto Rico.
¿How long will it take to get my order?
Delivery time may vary depending on your location. Orders are generally delivered within 3-5 business days. However, in some remote areas it may take up to 7-10 business hours.
¿Can I track my order?
Yes, you can track your order. You should receive a tracking number through your email and shipping provider.
¿How long should I be receiving my order??
You could be receiving your order in anywhere from 24 hours to five days, depending on your state of residence and the shipping provider.
¿How to place an order?
Press “Marketplace”, there you can see all the products we have. On the left side of the products you will see that you can refine the products by category or price. By clicking on each product you will be able to see the product photo, its description and the price in more detail. There you can select how many of each one you want and “Add to cart”. You will notice that when you add to cart a window will open on the right side of the monitor where you can see the items you have in the cart and the subtotal. You can continue with the purchase or checkout in that window.
When pressing “Complete purchase” You will be able to see a summary of your order before continuing with payment. Press again “Complete purchase”. Enter email, name, shipping address and phone number to contact. Then press Continue Payment.”.
Check that your information is correct and enter your payment method information and billing address. Then press “Pay now”. On the last screen you will have your order confirmation.
¿What do I do if I have a problem with my account or need help with an order??
Our customer service team is available to help you resolve any issues you may have. You can contact us through our email, phone or live chat on our website.