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Terms and conditions

By making your purchase at Hecho en Puerto Rico you accept the following Terms and Conditions when purchasing products offered on this website. The purchase of our products will imply that you have read and accepted the Terms and Conditions of use. We offer a wide variety of products and sometimes additional terms may apply. In some cases, to purchase a product, registration by the user will be necessary, with the entry of reliable personal data and definition of a password.

The user can choose and change the password for account access at any time, if they have registered and it is necessary for the purchase of any of our products or services. Made in Puerto Rico does not assume responsibility if you give said key to third parties.

All purchases and transactions carried out through this website are subject to a confirmation and verification process, which could include verification of inventory and product availability, validation of the payment method, validation of the invoice. (if applicable) and compliance with the conditions required by the selected payment method.

Electronic Communications

Subscription to promotional email publications is voluntary and may be selected when creating your account. In this way you would be authorizing to receive communications from Made in Puerto Rico electronically. We will have communications through emails, text messages, notifications, notices and confirmations via mobile.

Intellectual Property and Copyright

This website is owned and operated by Hecho en Puerto Rico. These set out the terms and conditions under which you may use our website and services offered by us. All materials included or transferred, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all related intellectual property rights With them, they are the exclusive property of Hecho en Puerto Rico. Except as explicitly stated herein, nothing in these Terms will be deemed to create a license in or under any such intellectual property rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

Purchase cancellation

You can cancel your purchase as long as it has not been processed. If it has already been processed, you will need to contact us through info@hechoenpuertoricomarketplace.com to process the cancellation. If the order is delayed more than 24 hours for unidentified reasons, you may request the cancellation of the order without including traffic, accident or other uncontrollable setback.

Returns and Refunds

It is your responsibility to understand the return and refund policies before purchasing a product. We ask you to read it carefully before purchasing it. We make exceptions to this rule when the description does not fit the product. The only returns and refunds that we will process will be for food that arrives in poor condition, either past its expiration date or with a quality problem that can be proven via photos of the product. All sales of non-edible products are final. In the event that an item arrives broken or decomposed, an investigation will be made to determine approval for return and refund. Any claim must be made no more than 72 hours after receiving your product. If there is any refund, it will be credited to the original payment method.

Claims

If you have any complaint, contact us via email at info@hechoenpuertoricomarketplace.com where customer service will assist you to approve and explain the claim process.

Prices and payments

The prices of our products and services are subject to change without prior notice. We accept various payment methods, such as credit and debit cards. By placing an order, you authorize Hecho en Puerto Rico to charge the full transaction amount to the payment method you provided. Made in Puerto Rico reserves the right to cancel any order if we are unable to process your payment correctly.

Shipping and deliveries

Made in Puerto Rico is committed to shipping your orders in a timely and efficient manner. However, delivery times may vary depending on shipping address and product availability. We are not responsible for delivery delays caused by circumstances beyond our control, such as natural disasters, strikes, extreme weather conditions or errors in the delivery address provided by the customer.

Changes to the Terms of Service

We reserve the right to modify these Terms of Service at any time without prior notice. Changes to the Terms of Service will be effective immediately upon posting on our website. By continuing to use our services after changes are posted, you agree to be bound by the modified Terms of Service.

Applicable law and jurisdiction

These Terms of Service shall be governed and construed in accordance with the laws of Puerto Rico, without regard to its conflict of law provisions. Any controversy or claim related to these Terms of Service or our services will be subject to the exclusive jurisdiction of the courts of Puerto Rico.

Termination

Hecho en Puerto Rico reserves the right to suspend or terminate your account and your access to our services at any time and for any reason, including, but not limited to, failure to comply with these Terms of Service.

Contact

If you have any questions or concerns about these Terms of Service, please do not hesitate to contact our customer service team through the communication channels provided on our website.